FAQs
Welcome to our PawPal Essential Here are some commonly asked questions about our products, shipping, returns, and more. If you have any other queries, feel free to contact us!
1. What currency is used on the store?
All prices on our store are listed in GBP (British Pounds).
2. Do you ship internationally?
Currently, we only offer shipping within the United Kingdom. We do not ship outside the UK at this time.
3. How long does shipping take?
Shipping typically takes 3 to 7 days for delivery, depending on your location and the shipping method chosen.
4. Can I track my order?
Yes! Once your order has shipped, you will receive a tracking number via email so you can monitor your order's progress.
5. What is your return policy?
We offer a 7-day return policy. If you are not satisfied with your product, you can return it within 7 days of receiving it for a full refund or exchange. Please ensure the product is unused and in its original packaging.
6. How do I initiate a return?
To start a return, please contact our customer service team at pawpalessential@gmail.com with your order number and the reason for the return. We will guide you through the process.
7. Are there any items that cannot be returned?
Unfortunately, we cannot accept returns on used or opened items, or products that are damaged due to misuse.
8. Can I cancel my order?
If you wish to cancel your order, please contact us within 24 hours of placing your order. After this period, we may not be able to cancel it as the item might already be processed for shipping.
9. Do you offer gift cards?
Currently, we do not offer gift cards. However, we are always looking for ways to improve, so stay tuned!
10. What should I do if I receive a damaged or faulty item?
If your product arrives damaged or faulty, please contact our customer service team within 7 days of receiving it. We will assist you in resolving the issue, either with a replacement or a refund.
11. Is my payment information safe?
Yes, we use secure payment gateways to ensure that your payment information is protected. We accept various payment methods, including credit and debit cards.
12. How can I contact customer support?
If you have any questions or need assistance, please contact our customer service team at pawpalessential@gmail.com or reach out to us via our contact form on the website.
Thank you for shopping with us! We’re dedicated to ensuring you have the best experience possible. If you have any other questions, don't hesitate to ask!