By accessing or using PawPal Essential, you agree to comply with and be bound by the following Terms of Service. These terms govern your use of our website, products, and services.

1. Product Information and Pricing

We strive to ensure that all product descriptions and prices are accurate. However, we reserve the right to correct any errors in pricing, product details, or availability. All prices are listed in GBP (British Pounds).

2. Ordering and Payment

• Placing an Order: By placing an order on our website, you are making an offer to purchase products subject to availability and confirmation of the order.
• Payment: We accept payments through secure payment gateways, and all transactions are processed in GBP. You must provide accurate and complete payment information when placing an order.

3. Shipping

• Shipping Times:
  • Standard Shipping: 4 to 8 days
  • Express Shipping: 3 to 5 days
• Shipping times may vary based on your location, and we are not responsible for any delays that may occur during shipping. Once your order is dispatched, you will receive a tracking number.

4. Returns and Refunds

We offer a 7-day return policy. If you are not satisfied with your purchase, you may return the item within 7 days of receipt for a refund or exchange. Products must be unused and in their original packaging. Please note that return shipping costs are the responsibility of the customer, unless the product is faulty or damaged.

Refunds will be processed after we receive and inspect the returned product. The refund will be issued to the original payment method.

5. Cancellations

You can cancel your order within 24 hours of placing it. After this period, cancellations may not be possible if your order has already been processed for shipping.

6. User Responsibilities

You agree to use our website for lawful purposes only and not to engage in any activities that may disrupt or interfere with the functioning of the site. You are responsible for maintaining the confidentiality of your account details, including your password.

7. Limitation of Liability

PawPal Essential is not liable for any damages arising from the use or inability to use our products, website, or services. Our total liability to you in any case shall not exceed the total amount you paid for the order in question.

8. Intellectual Property

All content on the PawPal Essential website, including text, images, logos, and product designs, are the property of PawPal Essential and are protected by intellectual property laws. You may not use or reproduce any content without our permission.

9. Privacy

Your use of our website and services is also governed by our Privacy Policy. Please read our Privacy Policy to understand how we collect and use your personal information.

10. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page with the updated date. By continuing to use our services after such changes, you agree to be bound by the revised Terms of Service.

11. Governing Law

These Terms of Service are governed by the laws of the United Kingdom. Any disputes related to these terms shall be resolved in the courts of the United Kingdom.

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For any questions about our Terms of Service, please contact us at pawpalessential@gmail.com.

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Thank you for choosing PawPal Essential!